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Product Frequently Asked Questions:
Why consider a web-based service?
There is no need to purchase additional hardware or software. There is no need for investment
in additional IT support services. You have access anytime through an Internet connection login.
I have a VPN. Why do I need RealFile?
A VPN will only get you to your computer documents, where RealFile gives you access to your entire office.
Does your online storage solution have any document size limitations?
No. As long as you have a broadband connection to upload the document, there is no limitation.
The system is flexible to grow your storage space and bandwidth as your business grows.
How do I transfer files and folders into your online file management system?
Through a login, you are able to upload and download files and folders. With RealFile on Air,
you are able to drag and drop files and folders from your computer to RealFile and as well as
from RealFile to your computer.
How can I restrict access to some files and make others public?
Through the security system of RealFile you are able to manage users, groups, and access to different
areas of the file system. You can restrict permissions to read-only, read-write, read-write-delete.
Are the files protected during document transfer?
Yes. They are protected in the same manner as Internet credit card transfers which uses SSL technology.
What if I have a technical problem or question?
You are free to email your questions to our support team at support@realtimesites.com whenever you wish.
With an extended support agreement, you can call our support line and speak with one of our representatives 24/7.
Can we get back up disks of our files?
Yes. You can subscribe to a media service to have your data sent to you on a regular interval.
How do I receive the product after my purchase?
You will get an email with login information and training resources.
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